I would not recommend State Farm insurance to anyone they put you through hoops for nothing over charging rates a big scam and ripoff

Very helpful and respectful, made the process super easy for everyone!

Jessica made the process of getting insurance for a teenager so easy and with very affordable rates! Couldn’t thank her enough! Excellent customer service!

If I could rate 2024 and this agency lower than a 1/5, that is EXACTLY what I’d do. Never in my life have I received such awful customer service. One would think that if you’re paying for a service, you’d receive some degree of customer service and help. Not the case. I went through a recent separation and needed to have a new policy created. Cheri called and quoted my new premiums and I was blown away. They more than doubled. I have never had an accident, nor have I had a moving violation in more than a decade. The response I got was; “it’s a Cadillac.” Correct. It is. But this is my third Cadillac and I’m nearly 40. I asked whether any discounts had been applied, and I was told as a single person, “you don’t qualify for much.” Obviously I told them to go ahead and move forward. I have to have insurance. The more I thought about the way I was treated and spoken to on January 2nd, the more I became livid. I got a random mailout from Kristy Smith - State Farm and decided to call them. I moved my policy to her agency from Greg Cockerell and not only did my premiums reduce by more than $$66.00 a month, I was treated with good ole fashioned customer service. There were three discounts I was not receiving from Greg Cockerell’s “agency.” Then, to make matters worse, I woke up a few weeks ago to an alert on my State Farm app letting me know I needed to complete my set up on my new 2024 Chevrolet Tahoe. Ummmm… I didn’t buy a Tahoe. My ex did. But it was placed on my policy. UNACCEPTABLE! It took nearly two weeks to have that Tahoe removed from my State Farm policy. Absolute worse local customer service for a State Farm “agency” that I’ve ever seen. My Momma raised me to treat the janitor the same way I’d treat a CEO. No lie. This group of people, namely Cheri, at Greg Cockerell’s “agency” should be ashamed of themselves. A separation is hard enough on folks. There’s no need to add insult to injury. Never again. Deplorable. Absolutely deplorable. I even added 2 more policies at Kristy Smith’s - State Farm and my amount monthly for three policies is less than a month of coverage with Cockerell. Y’all better review those policies. With today’s financial climate, every dollar saved counts. And I didn’t lose any amount of coverage by switching. I simply have an Agent and her staff who genuinely care about the name they represent.

Staff was very helpful but the bottom line was all of the savings which were quite significant!! Thanks again!